Bank transfer
Pay to our NCB account from NCB or another Jamaican bank. We send the account details with your booking instructions.
Payments and bookingA clear quote.
A clear quote.
A confirmed booking.
We send your payment details with your agreed booking. Your written quote confirms the amount due, payment schedule and appointment details.
Ways to pay
Choose what works for you.
Debit or credit card
Request a secure Fygaro payment link. Availability and any applicable charges are confirmed before payment.
Cash by arrangement
Arrange cash payment with us in advance. Your service’s deposit or advance payment requirement still applies.
Your payment schedule
When is payment due?
Your accepted quote confirms the amount and any specific arrangements for your booking.
Your first home clean
Normally pay half after accepting the quote, then the balance when the agreed cleaning is completed.
Deep, move and post construction cleaning may require a different advance payment. We confirm this before booking.
Returning home cleaning
Prepaid pilot plans: pay the complete agreed two, three or four-visit cycle before its first appointment. Your quote lists the dates, cleaning discount, full travel charge for each visit and any agreed extras. Compare the plans.
For a standalone returning visit, pay the full agreed amount no later than the day before service. For weekend or public holiday bank transfers, pay by the last banking day beforehand.
Airbnb turnovers
The full quoted amount is paid in advance to secure each turnover, including returning hosts and approved partners.
Laundry and pressing
Approved express and trip fees are paid in advance. Any required processing deposit is stated before work starts, and the remaining balance is due before collection or delivery.
Signed recurring accounts follow their agreed payment schedule. Any different arrangement must be approved in writing. Read the full Service Terms.
From quote to confirmation
Three simple steps.
- Agree the bookingWe confirm the service, price, date and amount due.
- Make your paymentUse the instructions we send and share your payment reference or receipt with your name and booking details.
- Receive confirmationWe verify the payment and confirm your booking in writing.
A few payment questions
Will I be told about any extra charges?
Yes. We confirm any applicable payment charges before you pay. Approved travel, express or extra service charges are shown in your quote.
What if I need to change my booking?
Contact us as soon as possible. Rescheduling credits, cancellation amounts and any costs already incurred are handled under your agreed booking terms. View the rescheduling and cancellation rules.
Can I pay for several visits together?
Where agreed, we allocate the payment to each confirmed visit in writing. Your payment covers the listed bookings and scope.
Who can help me match a payment?
Send ELCS your name, booking or order reference, payment amount and transfer reference or receipt through WhatsApp. We will check it against your booking record.
Ready to confirm your booking?
Your agreed quote includes the next payment step. For help matching a payment or changing a booking, contact our team.
Message ELCS